1893 House Customer Service

Customer Service and Information

Our Guarantee

The Staff at 1893 House, Handmade Sweets is always committed to customer service. Our guarantee ensures your complete

satisfaction. If you or those who receive your gift are not pleased, we will send a replacement gift, a gift certificate, or offer a refund

for the item ordered.

Contact Customer Service

You may contact our Customer Service Department at 513.708.1216, 7 days per week between the hours of 8:30 am and 5:30 pm

(EST). Or you may send an email to 1893house@fuse.net for a quick reply.

How to Place an Order

Visit 1893 House at Findlay Market on Saturday and Sunday.  Findlay Market is located just blocks from downtown

        Cincinnati, in Over-The-Rhine on Elder Street between Elm and Race.

You can place an order over the phone 7 days a week between the hours of 8:30 am and 5:30 pm (EST) by calling 513.708.1216.

You may also mail in a check or money order to: 3884 Dakota Ave., Cincinnati OH 45229.

Security

1893 House, Handmade Sweets uses standard encryption technology to ensure that your payment information cannot be retrieved

by any outside sources. If you feel that there has been fraudulent activity please contact us immediately.

Private Policy

1893 House, Handmade Sweets will collect personal information in order to process you order correctly and efficiently.

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers

access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such

as survey information and/or site registrations, name and address, telephone number, payment information (e.g., credit card

number and billing address).

The information we collect is used by us to let you know of any upcoming specials and offers you may be interested in, periodic

mailings with information on new products and services, disclosed when legally required to do so, at the request of governmental

authorities conducting an investigation, to verify or enforce compliance with the policies governing our Web site and applicable laws

or to protect against misuse or unauthorized use of our Web site. If you do not want to receive e-mail from us in the future, please let

us know by sending us an e-mail, calling, or writing to us.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding

orders they have placed on-line.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If

our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these

changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you

should check back at our Web site periodically.